Chisel App Support
Email contact@thefacereport.com and we will reply within two working days. Include your phone model, its iOS or Android version, and what you expected to happen.
Where are my photos?
On your phone only, inside the app. They are encrypted, excluded from backups, and never uploaded. Open the Progress tab to see them.
The camera screen says there is no front camera.
That appears on devices without a front camera and in simulators. Use "Choose from library" ("Choose from gallery" on Android) to add a photo instead.
How do I import my Face Report result?
During setup choose "I have a report" and paste the code from your result page. Already set up? Open the monthly check-in from the Today tab and paste it there. Only your focus areas, face shape, and scores are transferred.
What does Chisel Pro include?
Unlimited photo history (free keeps the last seven days), time-lapse export, and the first-versus-latest comparison at each monthly check-in. $39.99 / year after a 7-day free trial, or $7.99 / month.
How do I cancel or manage my subscription?
On iPhone, subscriptions are handled by Apple: open Settings, tap your name, then Subscriptions, and choose Chisel. On Android, they are handled by Google Play: in the app, open Settings and tap Manage subscription, or open the Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions. Cancelling during the free trial means you are not charged.
I paid but the app still shows the free plan.
Open the app's Settings tab and tap Restore purchases. On Android, check that the Play Store is signed in to the Google account you paid with. If that does not fix it, email us with the Apple or Google Play receipt and we will sort it out.
Reminders are not arriving.
Check that notifications are allowed for Chisel in your phone's settings, then set the time again in the app's Settings tab. On Android, also tap "Allow exact alarms" there if it shows, or Android may hold reminders back by up to an hour. The evening photo reminder only fires if you have not taken that day's photo.
How do I delete everything?
Settings > Delete all my data removes every photo and record. Deleting the app does the same. Nothing is stored anywhere else.
Is any of this medical advice?
No. Every task is cosmetic and reversible. For hair loss, skin conditions, or anything involving medication, see a doctor or dermatologist.